MDM Automation: Free Up Your IT Team and Support Business Growth

Automation is a widely used word in many sectors these days. For many, using machines and technology to perform tasks previously undertaken by humans is not only seen as likely to produce better and more consistent results, but as a contributor to reducing costs too.

But smart businesses know that automation is really not about simply reducing headcount. It’s actually about freeing up your people so they can focus on tasks and projects where they can add real value and so drive your business forward.

And nowhere is this better illustrated than in the area of mobile device management (MDM).

 

The leading providers in this area know that there is much value to be delivered beyond the supply and configuring of devices and responding to issues.

Indeed, the ability for more and more processes to be automated is allowing MDM itself to become a significant driver of value across organisations in all sectors – contributing positively to business success well beyond its immediate scope.

Automation of repetitive administrative tasks is becoming more and more of a given in MDM. Using technology to manage key day-to-day processes continues to play a vital role in reducing manual effort, optimising consistency and freeing up engineer time for higher-value work.

 

For example, hundreds of portals may need syncing. Here, the capability now exists to automatically sync all of these portals in a fraction of the time it would take to be done manually – removing hours of admin work from a colleague while ensuring no portals are missed due to human error.

Beyond that, though, the use of application programming interfaces (APIs) and AI is enabling the creation of smarter workflows. These play a key role in connecting the multiple, often disparate, platforms used by MDM providers. The integration of intelligent routing and decision-making enables internal processes to be streamlined and response times improved across teams – with a measurable impact on service to customers. The capability now exists to undertake bulk device renaming actions quickly and reliably. This removes the need for one-by-one updates, and makes large-scale changes far more efficient.

The modern automated approach also enables more rapid turnaround of those requests which have been identified as the most common. Minimising manual work in this way enables faster completion of routine support tasks and allows the MDM provider to respond more quickly overall.

 

Process automation adds particular value when bulk action is required on a high number of devices.

A similar principle applies when it comes to moving large numbers of devices between groups. Bulk device actions enable the rapid transfer of devices between groups – helping to speed up provisioning, updates and ongoing management tasks.

Meanwhile, bulk action capability continues to be expanded across common admin tasks, allowing teams to make large updates safely and consistently in a fraction of the time these tasks used to take.

MDM providers such as Subsidium recognise the key role that automation must play in supporting organisations of all kinds as they strive for growth. For that reason, our automation approach has been designed to work equally well across environments irrespective of their size, where the automations help to maintain accuracy, reduce the risk of – and issues emanating from – human error, and support organisational growth without adding to administrative overhead.

The capability to deliver truly scalable operational improvements in this way is one of the reasons why MDM is now seen as a truly value-adding service rather than just a cost to a business – and why Subsidium, and its partners, are able to stand apart from the competition, both when approaching new customers and when seeking to extend existing partnerships.

 

There are numerous examples of the benefits of automation. One recent Subsidium project involved supporting a customer who needed to standardise device names and move large volumes of devices into a new group structure, following a multi-site restructure. Using bulk actions and automated workflows, changes were applied consistently across the estate within a controlled window, with checks implemented to ensure devices landed in the right place. The result was faster turnaround, cleaner reporting, and fewer follow-up support tickets.

It is very clear that those companies that buy into this type of approach are those that see the best results as their staff are able to focus on activities and projects which will really drive the business forward.

To find out more about how we can use automation to add value in your business, please get in touch!