Smarter, Simpler Mobility Solutions for SMEs

How Subsidium supports growing businesses with tailored, secure, and scalable IT and device management.

Small and medium-sized businesses (SMEs) are the backbone of the UK economy, but when it comes to IT and mobility, they’re often underserved and overstretched. With limited in-house resources, tight budgets, and growing demands, many SMEs find themselves relying on outdated systems, manual processes, or ad-hoc IT support that isn’t built to scale.

At Subsidium, we specialise in providing tailored mobility solutions perfectly designed for the needs of SMEs. Our mission is to simplify complex mobility challenges, secure your data, and free up your time so you can focus on running your business – not managing devices.

Understanding SME IT and mobility challenges

Small and medium-sized enterprises have unique IT and mobility needs that differ significantly from larger organisations. Their size, structure, and budgets often shape how technology is managed, and the challenges that come with it.

Limited in-house IT resources are one of the most common traits across SMEs. In many cases, IT responsibilities fall to a single generalist or even a non-technical team member, such as a care home manager, general manager, or the company’s managing director. These individuals are juggling multiple roles and often don’t have the time or expertise to keep up with the fast-evolving landscape of mobile security, device management, or compliance requirements like Cyber Essentials.

This can lead to reliance on systems that are not fit for purpose. For example, it’s not uncommon for SMEs to:

• Manually set up mobile devices
• Ask employees to download business apps themselves
• Allow users to sign into work accounts with little oversight

As businesses grow, these stopgap measures quickly lead to a lack of visibility and control over company assets, making it difficult to scale effectively or ensure basic security levels are met.

Cost is another critical factor. SMEs typically can’t afford enterprise-level IT solutions, nor do they need them. What they do need is a partner who understands how to balance performance, scalability, and affordability, someone who can recommend the best-fit solution, rather than the most expensive one.

Another widespread issue is the “set and forget” approach to IT and device security. Many SMEs stick with the same hardware and systems for years, simply because they lack the resources to update or maintain them. This means operating on outdated infrastructure, running unsupported software, and leaving vulnerabilities unpatched, often without even knowing it.

In regulated industries like healthcare and care services, this can lead to compliance issues and financial penalties, especially when sensitive data is involved. SMEs in these sectors must be particularly cautious about how data is stored, accessed, and shared.

Ultimately, these characteristics make it clear that SMEs need mobility solutions that are not just cost-effective and easy to manage, but also secure, scalable, and tailored to their real-world working environments. That’s where a managed service provider like Subsidium becomes not just helpful, but essential.

The value Subsidium brings to SMEs

At Subsidium, we don’t just supply technology, we act as a true strategic partner, helping SMEs navigate the complex world of mobility, security, and compliance with clarity and confidence.

Tailored advice from industry specialists

We start by listening. Every SME has a different structure, set of challenges, and growth trajectory. That’s why our advice is never generic. We offer industry-specific guidance, drawing on years of experience across sectors like care, education, logistics, and professional services. Whether you’re working to meet compliance standards like Cyber Essentials or ISO, or simply trying to streamline how your team uses mobile devices, we work with you to design a solution that fits.

We’re also experts in scoping and building policies, from device security and data access to BYOD (Bring Your Own Device) strategies, ensuring everything we implement is aligned to best practices and built with long-term simplicity in mind.

Smart solution identification

We help you select and implement mobility and IT solutions that:

• Meet your compliance and security requirements
• Improve day-to-day operations and visibility
• Align with your budget and growth plans

Many providers will pitch top-tier tools that exceed what SMEs need or can afford. We focus on finding the right tools, not the most expensive ones, that do the job well, efficiently, and without overcomplication.

Time and cost savings for your internal team

When your internal IT resource is stretched (or non-existent), every task counts. Subsidium helps you reclaim time and capacity by taking on the day-to-day tasks of device management, things like provisioning new devices, updating apps, maintaining security protocols, and more.

This allows your internal team, whether it’s a single IT manager or a non-technical team member to focus on core business activities instead of constantly firefighting IT issues.

Seamless rollout with ‘True’ Zero Touch Fulfilment

We make device deployment simple and stress-free with our true Zero Touch Enrolment and end-to-end fulfilment service. Here’s how it works:

• Devices are pre-configured to your exact specifications
• All required apps, policies, and user profiles are installed in advance
• Each device is delivered directly to the end user, ready to go
• The user simply turns it on, no setup needed, no IT intervention required

This approach is ideal for SMEs with remote teams, satellite locations, or minimal IT support. It not only speeds up onboarding but also ensures every device is consistent, secure, and controlled right out of the box.

Beyond setup: The power of ongoing management

At Subsidium, our support doesn’t end once your devices are deployed. In fact, that’s just the beginning. One of the key advantages of partnering with a managed service provider like us is the peace of mind that comes with ongoing monitoring, support, and optimisation, keeping your business secure, efficient, and ahead of the curve.

Proactive support that prevents problems before they start

Many SMEs operate in a reactive mode when it comes to IT, fixing issues only after they’ve disrupted operations. Our approach is different: through custom automations linked to our CRM, we actively monitor device status, data integrity, and system health across your mobile estate. This allows us to:

• Detect issues before they become business-critical
• Minimise downtime and keep your teams working productively
• Maintain compliance and security without constant manual checks

This kind of proactive support is especially important for SMEs, where a single IT failure can cause major disruption due to limited in-house resources.

Simple, responsive ongoing support

When things do go wrong, or you just need a bit of help, we’re here. Our customers benefit from:

• One phone number and one email address for support
• Fast response times and clear service level agreements (SLAs)
• A friendly, knowledgeable team who knows your setup inside and out

We act as an extension of your team, not just another faceless support desk.

Full device lifecycle & JML (Joiner, Mover, Leaver) management

Managing mobile devices over their entire lifecycle is essential for maintaining operational control and data security. Subsidium offers comprehensive JML management, including:

• Holding stock for new starters
• Provisioning and shipping ready-to-use devices
• Processing returns from leavers and securely wiping data

For SMEs, having a clear leaver process is critical. Without one, there’s a real risk of data breaches from forgotten devices or unsecured access to company systems. We ensure that every stage of the device lifecycle is managed properly, so nothing falls through the cracks.

Staying ahead of the curve

The world of mobile technology evolves fast, and so do we. Our technical team is constantly tracking the latest updates, tools, and best practices to ensure your setup remains modern, efficient, and secure. As a Google Gold Partner, Validated Service Provider, Android Enterprise Experts and MSP’s across multiple device manufacturers, including Apple and Samsung, and multiple EMM providers, including Microsoft and SOTI, we’re recognised for our deep knowledge and ability to deliver cutting-edge solutions that are practical for SMEs.

This forward-thinking approach ensures your systems don’t just work today, they stay resilient, scalable, and compliant for the long term.

Let’s get started

If you’re an SME looking for a trusted partner to manage your mobility and IT mobile device fleet, we’re here to help. Whether you need to modernise your current setup, reduce risk, or simply save time, our team is ready to tailor a solution that works for your business.

Get in touch today to learn more about how Subsidium can support your business with smarter, scalable mobility solutions.